Leaning on Virtual Care Models, Prospero Health Charts Course Toward Future Development – House Healthcare News

21July 2020

Home-based care service provider Prospero Health has actually spent years operating with a care design based upon in-person care and supervision.

But its current design does not look like it did prior to COVID-19– and it probably will not ever look that method again. Today, Prospero Health is finding out to develop with the infection, while moving into as numerous new markets as possible to make a difference.

The business offers a wide variety of non-medical and medical home-based care services across 10 states.


In addition to hands-on care, Prospero Health assists patients with concerns in their house that could be reducing their quality of life or putting them at higher risk for hospitalization. Such services could include dealing with fall threats, for example.

Given that it started spreading out throughout the nation, the COVID-19 infection has actually put older grownups and other high-risk people on red alert. On its end, Prospero Health’s average patient is 83 years old, a reality that required the company to think seriously about the coronavirus really early on.

The supplier’s latest relocate to support its client population was an expansion to Birmingham, Alabama, where UnitedHealthcare helped the provider determine a location in requirement of home-based care. UnitedHealthcare is among Prospero Health’s insurance partners.

Prospero Health will now start serving 100 clients in the Birmingham area, with the hope of growing its Alabama census to about 400 by the end of the year.

“Rather paradoxically, the introduction of COVID-19 makes it that much more essential that people have access to care in the location that they feel the best, which is in their house,” Doug Wenners, the founder and CEO of Prospero Health, informed House Health Care News.


While Prospero Health is based in Boston, it has a big chunk of its operations in Memphis, Tennessee. It does not prepare to open a brick-and-mortar workplace in Birmingham.

Instead, it will take advantage of a scheduling software application that matches patient needs and choices with clinicians. Clinicians will get designated to clients within variety of their home, with the software building out the most hassle-free schedule without compromising the health of the client.

“Memphis is our other big office, as far as where we bring individuals for training and things like that, however we are generally remote. Our model is really based upon going to the client,” Dr. Karen Kennedy, local medical director at Prospero Health, told HHCN. “What we’re trying to do is work with clinicians that are in these areas so that they’re regional as well. We want our clinicians to be in the very same neighborhood with our clients.”

Apart from its current expansion to Birmingham, telehealth services have likewise end up being an essential part of Prospero Health’s brand-new care strategy.

“Whether they were arranged or unscheduled sees, we wanted to make sure that we were telephonically in touch and readily available to our patients,” Wenners said. “Our core care design includes 24/7 assistance, so we’re constantly offered to them anyway. But we wanted to make certain that we were actually doubling down on our accessibility.”

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In line with that mission, Prospero provides clients 4G- and LTE-enabled tablets when they do not have access to such devices or WiFi.

“That’s now all part of our core care model, although it was initially in reaction to the requirement to offer access to look after patients at risk for COVID-19,” Wenners stated. “So we can see clients in their home physically, which is still type of the traditional way of serving clients, but then we enhance that with telephonic and virtual tablet made it possible for sees as well.”

Larger expansion plans

Prospero Health is preparing the same technique it is taking in Birmingham in other areas of Alabama, including Mobile, Montgomery and Baldwin. Later, it has its sight set much greater.

“We’re going to be in Florida and Texas next year,” Kennedy said. “We likewise have other expansion strategies with Maryland, Michigan, Wisconsin and California being kind of the next big jumps.”

The COVID-19 infection, whether straight or indirectly, has actually created a health care deficit of sorts. Clients aren’t getting the type of care they need, and that’s part of the motivation for expanding amidst a health crisis, according to Kennedy.

The public health emergency situation has seemed to accelerate Prospero Health’s goals– not stymie them. Put optimistically, the company sees it as a chance.

“The requirement now is so much higher for home-based care and for us it’s a real opportunity to serve the client population in requirement,” Wenners said.Source: homehealthcarenews.com

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