This is my agent. I had a no fault of mine accident earlier this month. The at fault person has Progressive Insurance. After several calls to Progressive over a two week period, no one ever returned my call. I followed through with State Farm, Lad Drago's office. Everyone in this office, except for one customer service agent whom I shall not embarrass by naming her, was helpful, thorough, and responsive to my needs and concerns. The claims office was also amazing, and my claim has been handled. I'm thankful for Cat and Katie's help during this stressful time. God bless y'all!
I would like to recognize the quality and promptness that I have always experienced with staff at Lad Drago - As always when I have phoned their office I am met with professionalism and feel valued as a client. My requests are promptly completed and I'm on my way. A special "shout out" to Cat!! She was the person that I spoke with today and she literally within a less then 5 minute phone call she was able to complete my request and have the paperwork that I needed waiting in my email - prior to me typing this review...!! Great job! Make today a "Cat" day!
Cody went above and beyond to help us get the insurance we needed for our home. He responded in a very quick and timely manner. I would recommend this company to anyone.
Cody White was very informative and I felt like he honestly cared about helping me. He answered all my questions and helped me understand fully. I really appreciated his happy demeanor. I would recommend him to friends and family. Sincerely, M. Adamson
Lad and his team are fantastic in every facet of customer service and high quality insurance programs. As a former military member relocating to the area, I trusted Jennifer with my home and auto policies even though I was still out of state. She handled everything for me as I was building my house and worked with my builder and mortgage company to ensure a smooth process. She has earned my trust and has continued to assist me as I expand my insurance portfolio. She is always pleasant to interact with and due to the trust that she has earned, I am confident in saying that she has my family's best interest at heart. Additional staff members that I have interacted with and have assisted me is Cody and Rebecca. All three are wonderful and is a great testament to Lad and his S.F. Insurance agency. I would highly recommend Lad and his team for all insurance needs, and I look forward in continuing to work with Lad's team for many years to come. Thank you for giving me and my family peace of mind!
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