Valerie Miller is my agent at First Baldwin Insurance. I want to tell you what an asset she is to their business. She returns phone calls promptly, has great ideas & suggestions to benefit the client, & goes out of her way to find solutions. This past year was tough, and she never failed to follow through with her job despite all the challenges. I appreciate the personal attention she gives us. We are so thankful to have Valerie as our agent.
I JUST LOVE THIS INSURANCE COMPANY THEY DONT DROP U AFTER ONE CLAIM WHEN U ARE REALLY INEED OF USING UR INSURANCE THANKS TO ALL THE STAFF U GUYS ROCK
This is our second hurricane experience (unfortunately) and I cannot express strongly enough what a help and advocate Michelle Thomas has been through all of this. She has been just a phone call away. I don’t think we could have navigated through all of it without her. Thank you, thank you ....
Hurricane Sally damaged my Alabama condominium in September of 2020 but fortunately I was insured through First Baldwin Insurance. My experience with this team and the Insurance Adjuster has been nothing short of "better than expected". This being the first time I have ever been involved in a claim of this type and magnitude, I had many questions and concerns, starting with "where to start?". Immediately after the storm, I received a Claim Number via email with a note saying I would be contacted by an Adjuster "ASAP". It was so helpful to have the process started for me. First Baldwin Insurance's team of Valerie Miller and Michelle Thomas were extremely helpful and always provided excellent customer service in addressing my questions and concerns - THANK YOU BOTH! Not only did they help with this claim, they provided valuable insight for my renewal to even be better protected should a similar event occur. I worked with both Michelle and Valerie on my initial insurance policy and based upon the results of my coverage, I am extremely pleased with the advice and coverage my policy provided me. THANK YOU BOTH AGAIN! The Adjuster, Chris Van Wert of Harbor Claims, was nothing short of phenomenal as well. After an initial call explaining my situation, I sent Chris details for my claim. My claim was immediately approved and within days, I received a check. Chris explained to me how my policy applied to my claim. When calling Chris, he dropped everything he was doing to assist me. He is extremely customer service focused and very professional. While having to deal with an insurance claim and the related damages is not pleasant, I wanted to share that my claim experience with Michelle, Valerie and Chris, has been nothing short of phenomenal! I highly recommend working with these organizations! Timothy Harden, Gulf Shores, AL
First baldwin insurance has handles all my insurance needs professionally and in a timely manner everytime i needed them, thanks.
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